With the following exclusions, payments made through the payment gateway cannot be refunded:
- A technology error causes repeated or excessive debits to be made to a customer's card or bank account in a single transaction. Less any Payment Gateway fees, the customer will get their additional money back.
- Due to a technical problem, money was deducted from the customer's bank account or credit card, but enrollment failed. Consumers can sign up using the provided free services Zebicsoft. In this case, the money will be returned to the consumer after deducting the associated Payment Gateway charges.
- To be eligible for a refund, the consumer must show the original payment receipt and transaction number. Submit the application in the required format through email [email protected].
- Within 21 days of receiving the online registration form and if the claim is approved after manual processing, Zebicsoft will issue the reimbursement. The time it takes for the money to appear in your account could range from 5 to 7 days, depending on the methods your bank uses.
- The payee or user will be contacted by Zebicsoft regarding payments for purchases they haven't made, and Zebicsoft will take care of the payment settlement.
- If the disputed payer's account is directly credited in the event that Zebicsoft is unable to resolve the dispute. The payee is unable to contest the direct credit and debit that the contested payer made to their account. Once the payee and payer have achieved an agreement, the money will be handled by Zebicsoft providers in accordance with the terms of the settlement.
- In the event of a chargeback, the payment shall be processed in line with the Agreement even if the Payee/User/Service Provider has already received payment. Making users and payers aware of this is crucial.
